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Windlass Place , Deptford , London , SE8 3QH, Telephone: 020 8692 1882, Fax: 020 8691 1703 Email: Lewccg.g85085-general@nhs.net

Lewisham

How we work


TRAINING AND RESEARCH

Our practice is a designated training practice; you may be offered a consultation with a GP Registrar who is a qualified doctor that spends a year at the practice following their foundation training. The registrar works closely with our approved GP trainers. We are also a research practice and can be called at times to provide names and addresses of patients with certain illnesses under our studies. You may receive a letter asking if you would like to participate. In these circumstances, a researcher is allowed to access relevant records in order to gain such a list of approval to carry out research. Such studies are always bound by Duties of Confidentiality (Confidential Act 1995), similar to all our staff.

Teaching

Medical Students

We are a teaching practice and students sometimes sit in with the doctors and nurses. If you prefer not to have a student sitting in, please let the doctor or receptionist know.

General Practitioner Registrars

GP Registrars are often attached to the practice and are fully qualified doctors gaining experience in general practice.

Videoing Consultations

As part of on-going training some doctors may on occasion video their consultations. Consent is always obtained from patients prior to their appointment being videoed. You of course have the opportunity to decline.

PRACTICE STAFF TRAINING

Occasionally, the practice will close for half a day to ensure all staff receive the appropriate training to perform their jobs well. When these sessions are planned, we will notify patients well in advance. Notice of the closure will be advertised in the practice and emergency cover will be provided during these times.

EQUALITY and DIVERSITY

Our practice is committed to eliminating discrimination and encouraging diversity amongst our workforce and in relation to our patients and service users. We believe in fairness, equity and above all value diversity in all dealings in a way that respects the needs of each individual and does not exclude anyone. By demonstrating three benefits, the practice ensures that it develops a healthcare workforce that is diverse, non-discriminatory and appropriate to deliver high quality healthcare. The practice and its staff will not discriminate on grounds of gender, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion or age. For more information on our Equality and Diversity Policy, please contact a member of our Administration team.

PATIENTS’ RIGHTS AND RESPONSIBILITIES

Being a patient attending a busy GP practice can be anxious and worrying time for you. We aim to make your time here as short and as simple as possible. The following should help to explain what you, as a patient can expect from our staff and what we, the staff can expect from you.

Your Doctor’s Responsibilities:

  • To treat you with respect and courtesy at all times.
  • To treat you as an individual, and to discuss with you the care and treatment we can provide.
  • To give you full information on the services we offer.
  • To give you the most appropriate care by suitably qualified staff.
  • To provide you with emergency care when you need it.
  • To refer you to a suitable consultant when necessary.
  • To give you access to your health records, subject to any limitations in the law.

Your Responsibilities as a Patient:

  • To treat all staff with respect and courtesy at all times
  • To tell us if you are unsure about the treatment we are offering you.
  • To ask for a home visit, only when you are unable to attend the practice through illness or infirmity.
  • To request such a visit if at all possible before 10.00 am.
  • To ask for an out-of- hours visit only when necessary.
  • Please ensure that you order your repeat medication in plenty of time allowing 48 working hours for request to be processed.
  • To keep to your appointment time, if you are 10 minutes late for your appointment you may not be seen.
  • To notify us at least 24 hours prior to an appointment if you cannot attend an appointment.
  • To notify us of any changes to your personal details (i.e name, address, telephone & mobile numbers etc).

ZERO TOLERANCE

It is our policy to be helpful and polite to all our patients regardless of age, ethnic origin, disability, gender or sexual orientation. We expect the same courtesy from our patients. Discriminatory, unsocial, threatening, violent or abusive behaviour towards staff, other patients or the premises will not be tolerated. The Practice will take action in these circumstances. This may involve the Police and result in the removal of the patient from our practice list.

PATIENT CONFIDENTIALITY AND DATA PROTECTION

We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. Your personal and medical details together with a record of all consultations are held within the practice’s electronic records on our computer system. The practice takes the privacy of your personal information very seriously and works to the highest standards to maintain confidentiality. We respect our patients’ privacy and confidentiality at all times. Your medical data and personal information are used, stored and disposed of under strict regulations set out in the Data Protection 2003. As part of providing quality health care your medical information may need to be shared with allied health professionals on a need to know basis (i.e. hospitals or district nurses). Information is never shared with third parties i.e. external organisations or insurance companies without your full written consent.

FAIR PROCESSING NOTICE (Health Records)

The purpose of this notice is to inform you of the type of information (including personal information) that your practice holds, how that information is used, who we may share that information with, and how we keep it secure and confidential. The Fair Processing Notice reminds you of your rights under the Data Protection Act 1998.

ACCESS TO MEDICAL RECORDS

Under the Data Protection Act 1998 people have the right to see any files about them, including their health records. Access can only be denied if there is a compelling reason, the Data Protection Act replaced the access to Health Records Act 1990 on 1st March 2000, except applications to see records of someone who has died. If there is anything you do not understand, or find upsetting please speak to a receptionist who will pass your concern onto a doctor as appropriate. 

Access to your medical records is available online through Patient Access.

 

 
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